What a funny coincidence, I was just looking at freshdesk yesterday. I really want to place our support software (Kayako), but there just aren't good options out there.
Unfortunately SaaS doesn't work for us, but I wish these guys the best. Looks like they're on the right track and have the right priorities.
Dunno about OP, but some businesses have privacy or legal issues around data that they might want/need to store in these systems.. Things like healthcare info, etc.
Unfortunately SaaS doesn't work for us, but I wish these guys the best. Looks like they're on the right track and have the right priorities.