> If they are really that far ahead, then where is it and why aren't we as consumers working with it now?

I guess it's similar to Tesla vs Waymo/Cruise. The former simply released a unfinished product first then iterate on the production accepting some reputational damages while the latter put a much higher bar for whatever reason. I don't know if this assertion is really true or not, but the overall strategy on AI between two companies seems significantly different.