I had the same initial thought. Surely a weekslong outage would drive customers away permanently, right?
Nope. From TFA:
> I asked customers if they would offboard Atlassian as a result of the outage. Most of them said they won’t leave the Atlassian stack, as long as they don’t lose data. This is because moving is complex and they don’t see a move would mitigate a risk of a cloud provider going down.
it doesn't happen overnight, but this is a really bad precedent and it will definitely have an effect on both sales AND renewals. This market is theirs to lose and seems they are doing everything they can to do just that. Github is getting better, and it has mindshare amongst developers, not to mention it's part of a company that like it or not knows how to sell to large enterprises (Microsoft).
Yep. The vast majority of users don't follow these outages (aka don't browse forums like Hacker News or r/sysadmin), and thus aren't aware of them.
Many of these users are decision-makers who decide what tools to use, and will continue to use Atlassian out of inertia due to lots of existing documentation on the tool (this is compounded by not knowing about the outages, or not knowing the severity of the outages), and also because large, professional companies use their tools too.
I don't necessarily agree with the perspective to stay with it, but it uses a lot of political capital/innovation tokens/goodwill/etc. to change systems, when there are usually higher-priority things to do (than to get buy-in to switch).
Even those 400, especially Jira is crazy popular with a lot of scrum masters and the scrum crowd in general. I could see some of those 400 stick with Jira even after this shit show if only to avoid losing all their scrum masters.
um... the sentiment is universal it's not specific to that particularly awful history. Sorry if it triggered you, HN doesn't offer a delete button.
FYI my ancestors fled oppression on both sides and I'm well aware that it's a miracle I'm alive.
Again, one bad thing leading to another is a common human behavior, and the Holocaust is just an extreme example that I ABSOLUTELY did not intend whatsoever. You make this connection, not me.
If I'm then one making this connection, then it should be trivial for you to finish your sentence. "First they came for..." Who are the Jews in your analogy ? Who are the communists? the trade unionists? And who is the totalitarian regime?
Suggesting that Niemöller's poem is about "one bad thing leads to another" is like suggesting that Anne Frank's diary is about "sometimes girls have really bad days." I understand you didn't mean any offense to anyone. But that's not a license to be offensive, and then duck for cover.
Depends. Are there strong alternate products to which customers can easily migrate in next 6-12 months? If yes, and they choose to move away, then Atlassian will be in serious trouble. I wonder how many of their customers have long-term locked-in contracts and if they have performance clauses that allows them to exit such contracts.
Eh. The Exxon Valdez oil spill is a case study in the failure of crisis management, but Exxon weathered it. It's a vastly different industry with huge "economic moats," but it does point to the fact that a company can weather a crisis.
