Yep. The vast majority of users don't follow these outages (aka don't browse forums like Hacker News or r/sysadmin), and thus aren't aware of them.
Many of these users are decision-makers who decide what tools to use, and will continue to use Atlassian out of inertia due to lots of existing documentation on the tool (this is compounded by not knowing about the outages, or not knowing the severity of the outages), and also because large, professional companies use their tools too.
I don't necessarily agree with the perspective to stay with it, but it uses a lot of political capital/innovation tokens/goodwill/etc. to change systems, when there are usually higher-priority things to do (than to get buy-in to switch).
Many of these users are decision-makers who decide what tools to use, and will continue to use Atlassian out of inertia due to lots of existing documentation on the tool (this is compounded by not knowing about the outages, or not knowing the severity of the outages), and also because large, professional companies use their tools too.
I don't necessarily agree with the perspective to stay with it, but it uses a lot of political capital/innovation tokens/goodwill/etc. to change systems, when there are usually higher-priority things to do (than to get buy-in to switch).