Seems pretty obvious to me that the job of the sales person is to make sales not talk people out of sales because the company is worried about returns.
We never worried about returns, if some one buys something they don't want we checked the recipt and checked for rocks in the box then just sold them something else, because you know sales?
The only reason I can think of a sales person being worried about returns is if a customer walks in asking for X and the sales person talks them into Y. Customer will be back fuming if it doesn't do X and you won't sell them anything else.
1) Apple is pretty well known for NOT up-selling and for right sizing customers, so you could actually get reprimanded at an Apple store if the sale was something as egregious as "gave customer laptop in smallest box".
2) The example we are talking about is a perfect setup for a "fuming customer"; smallest box laptop was "wrong laptop".
3) Apple depends on repeat sales and eco-system lock-in. The customer who returns the laptop may not upgrade their iPhone.
4) The request was ludicrous ... the Apple sales associate is not in the wrong for not simply going with it.
1) Have you compared their price of ram to competitors? You clearly have never bought anything apple.
2) They got what they asked for I know customers get upset easily but there is no easier customer to handle than one that got exactly what they asked for.
3) They won't upgrade their iPhone? I thought apple didn't push that sort of thing? Anyway they are coming back in store to exchange you can easily make another sale there.
4) The request was simple, the apple sales associate is in the wrong for not helping the customer.
Seems pretty obvious to me that the job of the sales person is to make sales not talk people out of sales because the company is worried about returns.
We never worried about returns, if some one buys something they don't want we checked the recipt and checked for rocks in the box then just sold them something else, because you know sales?
The only reason I can think of a sales person being worried about returns is if a customer walks in asking for X and the sales person talks them into Y. Customer will be back fuming if it doesn't do X and you won't sell them anything else.