1) Have you compared their price of ram to competitors? You clearly have never bought anything apple.

2) They got what they asked for I know customers get upset easily but there is no easier customer to handle than one that got exactly what they asked for.

3) They won't upgrade their iPhone? I thought apple didn't push that sort of thing? Anyway they are coming back in store to exchange you can easily make another sale there.

4) The request was simple, the apple sales associate is in the wrong for not helping the customer.