To be fair, last I checked valve is a multi-billion dollar company, not some small-scale startup. They could easily build out a quality support infrastructure but choose not to.
At any reasonable estimate of Valve's revenue and valuation multiples, they're easily a billion dollar company, I'd be surprised if it was as low as only $1B. They have nearly 500 employees listed on LinkedIn[1] which is probably a decent estimate given people who've left but haven't updated their profiles and those without profiles in the first place. That's not a small company by any stretch, and I think we can all agree they're purposefully making the decision to not offer competent support.
I don't know about all of them, but do you realize that we are talking about 1B$ ACTUAL revenue in current dollars of sales, not valuation ? These are two very different things.
> They are very small scale in terms of employees numbers. Check your facts.
bluejellybean was clearly not disputing that their current headcount is low. Their point was that a billion-dollar company is not "small-scale," no matter what their headcount is. Check your own facts before you get snippy.
