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>You have the opportunity, if you wish, to sit next to your driver and not treat them as a lower class citizen

This might say more about you than Uber or Lyft. Why is sitting in the back treating them like a "lower class citizen"?




I consider it keeping things professional to sit in the back. They are being paid to performing a service for me; it's not like it's slavery. I don't find myself feeling guilty about not standing when a waiter comes to my table.


In the early days, Uber's slogan was “everyone’s private driver” while Lyft was “your friend with a car.” Uber's marketing was aimed at recreating the experience of a private chauffeur (which in certain older times would have been a member of the servant class), while Lyft's marketing was aimed at recreating the experience of carpooling with a friend.

Obviously neither marketing story was really true, but they did influence the way the customer experience was and is presented.




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