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I couldn't agree more. I can only imagine the disconnect the author of this must feel.

Author, whomever, this is great work. I can see it being very useful for certain applications. Really nice, well-written and simple ruby gem too :)



Thanks for the kind words:)

Luckily, there weren't too many negative comments but I was happy to address their concerns. Can't make everyone happy (especially on the internet).


To make this really interesting, have you thought about making plugins/addons for, say, SalesForce/WHMCS/ZenDesk? A plugin there could easily allow this thing to skyrocket.




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