I couldn't agree more based off a recent experience with Formspree (an Assembly project). Currently their emails are running really slow, with tools showing an 11 minute delay between initiation and the email being sent.
Want to let them know? They've turned off issues on the GitHub repository, they have no Twitter account, and you have to register for Assembly even to raise a bug.
Hi, I'm one of the creators of Brace Forms. I am really happy with the way formspree is working on assembly.
Want to send feedback? There's a form at the bottom of formspree.io and we've got people in the community that are now responding to those customer service inquiries.
Several have asked about the 10m delays. We switched email providers so we could improve our email deliverability and spam filtering. But the new provider is throttling us while they get a sense of our email traffic. I've been told that it should be back to normal soon. These are growing pains.
Frankly I'm pleasantly surprised to see the project gaining momentum. The alternative would have been to shut it down.
The great thing about a Twitter account or using GitHub issues is that (ideally) you only have to answer a question once. You tweet out that you're aware of the issue and that you're working on it, or I browse for it in the GitHub issues and see it's already been raised and there's a pull waiting to resolve it.
The fact that Brace/Formspree allocate so many points to customer service inquiries on Assembly sounds like you're being inundated with questions that could be managed in a more open fashion?
Want to let them know? They've turned off issues on the GitHub repository, they have no Twitter account, and you have to register for Assembly even to raise a bug.