This means - to me - that the network... well, works. And it clearly does not. If this was a Windows machine I'd probably wonder what the hell was going on with the Ethernet (!) sign in the bottom right of the tray and if it was a decent version of Ubuntu (11.x or earlier) then you'd also notice it quickly.
But still. He's pretty obviously leading the person astray by giving him the solid impression that the machine is in good working order. (which it is not) If you mean to say that he didn't CLEARLY specify that the "cable was fully seated..." I don't know what to tell you. That's a "gotcha" question. Not a good diagnostic one. Unless this is for a $12/hour CSR position. In which case, OK fine.
This means - to me - that the network... well, works. And it clearly does not. If this was a Windows machine I'd probably wonder what the hell was going on with the Ethernet (!) sign in the bottom right of the tray and if it was a decent version of Ubuntu (11.x or earlier) then you'd also notice it quickly.
But still. He's pretty obviously leading the person astray by giving him the solid impression that the machine is in good working order. (which it is not) If you mean to say that he didn't CLEARLY specify that the "cable was fully seated..." I don't know what to tell you. That's a "gotcha" question. Not a good diagnostic one. Unless this is for a $12/hour CSR position. In which case, OK fine.