Also firing, what appears to be, a low rung employee for such behavior seems extreme for name calling.
Instead of simply punishing, maybe some type of rehabilitation as a first step would be more appropriate (some type of therapy or sensitivity training)?
I agree with the idea of 'sensitivity training'. Sometimes empathy is only latent and needs to be showed the way to express itself. Harsh punishment is of no use in this.
Instead of simply punishing, maybe some type of rehabilitation as a first step would be more appropriate (some type of therapy or sensitivity training)?