To summarize, the contract was entirely enforceable
That's not a very fair summary. They didn't succeed in arguing that they could drop an account and keep the money without justifying it, which was the point here.
Mr. Greenspan suffered further losses to bring and defend on appeal a fruitless case.
His losses appear to have been about $40 of court fees and whatever he valued his time at, for a suit over about $700-800 in withheld revenues. Presumably the time was by far the more significant cost.
Isn't that rather the point he was trying to make, though? The whole case could have been avoided, saving everyone time and money, if Google had just answered a simple question in the first place. Fighting these cases, even if they win a Pyrrhic victory every time, is not a sustainable strategy.
That's not a very fair summary. They didn't succeed in arguing that they could drop an account and keep the money without justifying it, which was the point here.
Mr. Greenspan suffered further losses to bring and defend on appeal a fruitless case.
His losses appear to have been about $40 of court fees and whatever he valued his time at, for a suit over about $700-800 in withheld revenues. Presumably the time was by far the more significant cost.
Isn't that rather the point he was trying to make, though? The whole case could have been avoided, saving everyone time and money, if Google had just answered a simple question in the first place. Fighting these cases, even if they win a Pyrrhic victory every time, is not a sustainable strategy.