She used it for years according to her blog, and doesn't mention buying a non-fr... | Hacker News

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		msc on July 21, 2009 \| parent \| context \| favorite \| on: Why I Removed AVG from my Computer: A tale of abus... She used it for years according to her blog, and doesn't mention buying a non-free version of any of their products. Becomes unhappy with the product, and doesn't mention contacting the vendor about it. Writes on her blog about how it sucks, and recommends another freeware product. I definitely wouldn't call her a customer.

jacquesm on July 21, 2009 [–]

You can't really blame the user for the (lack of a) businessmodel by the vendor.

If the price is 0 it does not reflect on the user at all.

Even at pricelevel '0' you can be a customer.

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