>Any other company that would DARE completely ignore the cries for help of its consumers would be publicly shamed and their reputation would suffer.
Completely ignore? Like several public statements, recall programs, warranty extensions and other such stuff they have done for problems in the past?
They have the bug in their radar bug tracking system, they close duplicate reports (which means they know about it specifically), and they are obviously working on solving it. What can they say before a fix is ready? "We're working on it"? Of course they are.
Perhaps you missed the fact that they top the user satisfaction ratings almost every year.
Completely ignore? Like several public statements, recall programs, warranty extensions and other such stuff they have done for problems in the past?
They have the bug in their radar bug tracking system, they close duplicate reports (which means they know about it specifically), and they are obviously working on solving it. What can they say before a fix is ready? "We're working on it"? Of course they are.
Perhaps you missed the fact that they top the user satisfaction ratings almost every year.
Try dealing with some other companies...