When Apple provides customer service directly, it's nearly always stellar, but their user-to-user support forums tend to vary between "deserted wasteland" and "noise factory".
Apple's philosophy is deliver a kick-ass experience, or if they can't, then do nothing at all. If they can't deliver as good of an experience as StackExchange at minimum, and ideally employ real staff to answer questions, they should archive the forums and advise users to take advantage of the rest of the internet.
Apple's philosophy is deliver a kick-ass experience, or if they can't, then do nothing at all. If they can't deliver as good of an experience as StackExchange at minimum, and ideally employ real staff to answer questions, they should archive the forums and advise users to take advantage of the rest of the internet.