1. The comment was never really a question. He made a series of direct statements and grievances, without ever actually asking for help. As my wife put it on reviewing the comment: "there is no reason to answer a statement as it requested no additional information and would likely be disregarded anyway" (based on the tone of the comment).
2. While bad-mouthing outside the forums may be a problem, the mods have a responsibility to the environment they are tasked to maintain. I expect their marching orders are "don't worry about everyone else, just keep the forums clean and civil."
1. I think he was asking for help. He tried several ways to fix his problem and he could not find any solution. What is there for him to do at this stage, expect from alerting Apple on this?
2. Again, why not do proper customer service and give the user some opportunity to have his issue addressed ? Like, a simple message "please call the Apple customer service etc." instead of wiping his message completely.
This is very much symptomatic of Apple which wants to keep every issue under the rug and never admit they did anything wrong. Jobs was very much like that: never admitting any mistake, always saying that the product coming out was always "better" but never saying "we screwed up on this or this" when they did.
1. The comment was never really a question. He made a series of direct statements and grievances, without ever actually asking for help. As my wife put it on reviewing the comment: "there is no reason to answer a statement as it requested no additional information and would likely be disregarded anyway" (based on the tone of the comment).
2. While bad-mouthing outside the forums may be a problem, the mods have a responsibility to the environment they are tasked to maintain. I expect their marching orders are "don't worry about everyone else, just keep the forums clean and civil."