Great, it's a "brand new product" which carries along wiht it "brand new broken parts."
I spent a chunk of time this evening trying to get a long-term dedicated BlackBerry user's new Q10 to sync with her Exchange account using ActiveSync. She's the only BB user (and the owner) of her small company, and she has horrible email habits - her inbox makes me cry.
After trying a variety of things and confirming that the phone was establishing a connection (folder list present, able to send messages, no messages ever downloaded), we escalated to the carrier, then on to BlackBerry, then to 2nd-tier, where we found out about a part of the ActiveSync standard that limits requests to 200 items. Turns out that MS didn't enforce that until newer versions/updates of Exchange, so BlackBerry's developers have this but have provided no estimate for a fix (presumably they ignored this in the past since it wasn't enforced). The person we spoke with didn't disagree when I said "so this is probably a 10.2 item?"
The options: BES perhaps? "Have you considered using IMAP?" The user is thinking about whether to trim her inbox to less than 200 items for an initial sync, but I have my doubts about that and in any case she has more than 200 contacts and wants those synced as well. Personally, I think she's going to be returning the device before the end of the week instead and looking at the (few) Android phones with physical keyboards, her killer feature.
I spent a chunk of time this evening trying to get a long-term dedicated BlackBerry user's new Q10 to sync with her Exchange account using ActiveSync. She's the only BB user (and the owner) of her small company, and she has horrible email habits - her inbox makes me cry.
After trying a variety of things and confirming that the phone was establishing a connection (folder list present, able to send messages, no messages ever downloaded), we escalated to the carrier, then on to BlackBerry, then to 2nd-tier, where we found out about a part of the ActiveSync standard that limits requests to 200 items. Turns out that MS didn't enforce that until newer versions/updates of Exchange, so BlackBerry's developers have this but have provided no estimate for a fix (presumably they ignored this in the past since it wasn't enforced). The person we spoke with didn't disagree when I said "so this is probably a 10.2 item?"
The options: BES perhaps? "Have you considered using IMAP?" The user is thinking about whether to trim her inbox to less than 200 items for an initial sync, but I have my doubts about that and in any case she has more than 200 contacts and wants those synced as well. Personally, I think she's going to be returning the device before the end of the week instead and looking at the (few) Android phones with physical keyboards, her killer feature.