Who, exactly, is asking you to feel sorry for Get Satisfaction?
They clearly apologized, said how they would do things differently in response, and then did those things. I'm not sure what more you can expect of human beings.
There may be other aspects to their business model that remain questionable, so yes, take them to task for those (apparently they left the fee for taking competitors adds off the page in place, for example). But I do not think talking about how their actions make you feel is especially productive.
"Who, exactly, is asking you to feel sorry for Get Satisfaction?"
At the risk of answering for someone else...At this point, I would summarize most of the criticisms of Fried and defenses of GS as "The good, kind people of GS are being bullied by 37Signals." So, those people.
They clearly apologized, said how they would do things differently in response, and then did those things. I'm not sure what more you can expect of human beings.
There may be other aspects to their business model that remain questionable, so yes, take them to task for those (apparently they left the fee for taking competitors adds off the page in place, for example). But I do not think talking about how their actions make you feel is especially productive.