Ah, that's old documentation. We host Kiln on our servers now, so we don't sell on premise versions that you'd have to install which makes this a bit moot. But if we do start to do that again, you would be able to spin them up the same way you'd spin up GitHub enterprise, with a VM: https://enterprise.github.com/faq
Considering my company bought into self hosted FogBugz & Kiln early last month I'm concerned that we need to start looking elsewhere now as we aren't going to see updates from here on...
It's quite sad as our company specifically can't hold source code and other information in an external environment (especially across borders) due to the nature of our client base.
When have you stopped that and what happened to the existing customers? Did you ever announce that? I have noticed that FogBugz is now in very fine print in the version for your own servers, so it looks like you want to kill that off, soon. How long do I have until I have to find something else for bugs? I'm very concerned about this!
Of course you are not killing off FogBugz! But what about the version for your own server? Is that going away or staying? I read your message like it's going away, otherwise you could have written that FogBugz will still be available for your own server!
I was really sad to hear this when our company evaluated Kiln a couple months ago. Off-site hosting is not an option for our company, so we had to go with another product despite strong user preferences for Kiln and FogBugz.
I hope a "firewall" install returns as an option someday, at which point we would eagerly reevaluate our choice...
I'm surprised that it can't be self-hosted, since the product is explicitly directed at enterprise. Any company with a large or important codebase is likely to want completely secure control over their VCS. Anecdotally, at least, external hosting would never fly at my company.
