Polemic though this site may be, my understanding of the situation leads me to believe that it makes no false claims.
If this is so, Heroku has a problem on its hands: its behaviour is such that it has alienated current customers and, more importantly, dissuaded potential future customers from employing the platform.
Heroku's challenges seem threefold:
One, they need to get their infrastructure in line with their branding, or vice versa.
Two, they need to assuage the doubts of current customers and offer them convincing reasons to stay.
Three, their image and reputation have taken a nosedive. I can't see well-informed potential customers considering Heroku without taking this saga into consideration. This would appear to be the most difficult, and the most important, challenge to solve. Heroku needs image rehabilitation in a big way. The only way I can see them achieving that goal is through increased honesty and engagement with their potential customer base. Unfortunately, I haven't seen anything from them that suggests they're adopting that strategy.
If this is so, Heroku has a problem on its hands: its behaviour is such that it has alienated current customers and, more importantly, dissuaded potential future customers from employing the platform.
Heroku's challenges seem threefold:
One, they need to get their infrastructure in line with their branding, or vice versa.
Two, they need to assuage the doubts of current customers and offer them convincing reasons to stay.
Three, their image and reputation have taken a nosedive. I can't see well-informed potential customers considering Heroku without taking this saga into consideration. This would appear to be the most difficult, and the most important, challenge to solve. Heroku needs image rehabilitation in a big way. The only way I can see them achieving that goal is through increased honesty and engagement with their potential customer base. Unfortunately, I haven't seen anything from them that suggests they're adopting that strategy.