Could not agree more. I've driven a Zipcar probably about three times a month for the last three years and they've been great.
One time the garage where the car was supposed to park wouldn't open (I was returning it). I called them, they said, leave it somewhere on the street, call and tell us where it is, and we'll deal with it. It was after midnight. Awesome.
Another time the car wasn't back from another driver. They reserved me one a couple blocks away and extended my reservation by an hour to make up for lost time.
Those are literally the only two instances I can think of to complain about, and their service was prompt and helpful both times. The cars are always very clean, and the community is great about keeping the gas above the required level and getting cars back on time, for the most part.
Yeah, the cars get gobbled up on the weekend. Just like hotel rooms get gobbled up around the holidays. There's a finite number of cars and demand goes up and down. Part of the deal. If you don't like it, pay to own your own car so you can have one nearby at the drop of a hat anytime (and pay hundreds and hundreds of dollars per month for that convenience). It's frankly just unrealistic to expect that Zipcar is going to be able to provide you with car-ownership levels of convenience all the time.
I pay about $60 a month with Zipcar and there's zero hassle 90% of the time. If I owned a car, I'd probably pay twice that in insurance per month, plus gas, plus parking, plus maintenance. But yeah, holy shit, I can't always get a car at the last minute on Saturday. What a shit service.
One time the garage where the car was supposed to park wouldn't open (I was returning it). I called them, they said, leave it somewhere on the street, call and tell us where it is, and we'll deal with it. It was after midnight. Awesome.
Another time the car wasn't back from another driver. They reserved me one a couple blocks away and extended my reservation by an hour to make up for lost time.
Those are literally the only two instances I can think of to complain about, and their service was prompt and helpful both times. The cars are always very clean, and the community is great about keeping the gas above the required level and getting cars back on time, for the most part.
Yeah, the cars get gobbled up on the weekend. Just like hotel rooms get gobbled up around the holidays. There's a finite number of cars and demand goes up and down. Part of the deal. If you don't like it, pay to own your own car so you can have one nearby at the drop of a hat anytime (and pay hundreds and hundreds of dollars per month for that convenience). It's frankly just unrealistic to expect that Zipcar is going to be able to provide you with car-ownership levels of convenience all the time.
I pay about $60 a month with Zipcar and there's zero hassle 90% of the time. If I owned a car, I'd probably pay twice that in insurance per month, plus gas, plus parking, plus maintenance. But yeah, holy shit, I can't always get a car at the last minute on Saturday. What a shit service.