Nobody I ever talk to cancel Netflix because it’s too expensive. They cancel it because it runs out of content they care about. Including me. I’m not keeping a sub for that one week a year I find something I enjoy.
No? I would be willing to pay more if it actually had things I wanted to watch. Right now it's technically cheap enough where it's not painful when it lapses for months where I don't use it, but it's still a waste of money so I finally cancelled it about half a year ago. I'd be willing to pay a lot more if it had and retained a sizeable library. But it keeps rotating in nuggets of gold with a deluge of cheap trash. At least in Norway, I am aware it varies wildly by region. Not my problem as the customer, that's theirs to solve.
Sadly, you're right. But it's a Catch-22 here, if I pirated everything people would accuse me of being part of the problem, etc.
I enjoy the moral high ground of paying for everything yet still supporting piracy (with caveats, and not for everything): it makes my position unassailable.
And I disagree with your last statement, as I said it's a framing issue and framing matters. I'm pro consumer, and therefore, it's not the same thing .
It's both. I canceled when they increased their pricing again (a few months ago), because there's no way I'll pay more when neither the service nor the catalog gets better. I would have kept my subscription if they hadn't increased the price, regardless of any changes to the catalog.
It’s absolutely a service problem.