Businesses are overly optimistic about AI replacing people.
For very simple jobs, like working in a call center? Sure.
But the vast majority of all jobs aren't ones that AI can replace. Anything that requires any amount of context sensitive human decision making, for example.
There's no way that AI can deliver on the hype we have now, and it's going to crash. The only question is how hard - a whimper or a bang?
As a customer, nothing infurates me like an AI call center. If I have to call, it's because I have an account problem that requires me to speak with someone to resolve it.
I moved states and Xfinity was billing me for the month after I cancelled. I called, pressed 5 (or whatever) for billing. "It looks like your cable modem is disconnected. Power-cycling your modem resolves most problems. Would you like to do that now?" No. "Most problems can be resolved by power-cycling your modem, would you like to try that now?" No, my problem is about billing, and my modem is off-line because I CANCELLED MY SERVICE! They asked three more times (for a total of five) before I could progress. For reasons I have now forgot I had to call back several times, going through the whole thing again.
There is a name for someone who pays no attention to what you say, and none of them are complimentary. AI is, fundamentally, an inhuman jerk.
(It turned out that they can only get their database to update once a month, or something, and despite the fact that nobody could help me, they issued me a refund in a month when their database finally updated. The local people wanted to help, but could not because my new state is in a different region and the regions cannot access each other.)
For very simple jobs, like working in a call center? Sure.
But the vast majority of all jobs aren't ones that AI can replace. Anything that requires any amount of context sensitive human decision making, for example.
There's no way that AI can deliver on the hype we have now, and it's going to crash. The only question is how hard - a whimper or a bang?