> This US supplier is charging us for every single bit of their incompetence.
I don't think that's entirely fair, since there's definitely some naivety here. "What happens if there's a mistake" needs to be the first thing you ask, when working with anyone. If you don't, you've both agreed to an uncomfortable argument, when things go wrong. Get it out of the way at the beginning, but expect to pay a little more for not relying on hopes and dreams of perfection.
And, there's a good chance that if you read the fine print, you explicitly agreed to this.
I don't think that's entirely fair, since there's definitely some naivety here. "What happens if there's a mistake" needs to be the first thing you ask, when working with anyone. If you don't, you've both agreed to an uncomfortable argument, when things go wrong. Get it out of the way at the beginning, but expect to pay a little more for not relying on hopes and dreams of perfection.
And, there's a good chance that if you read the fine print, you explicitly agreed to this.