Ignoring the "if possible" of your quote, the next section includes "When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal’s presence."
So, if you have someone that would legit be sent to the hospital by having a dog in the room, then that reads like you can require that the dog not be in the room. I suppose it is notable that that is not a common severe allergy?
If you have cases law going over any of this, I'd be mildly curious to read some of it. I get the intent of the rules. And I'm comfortable with the general guideline being that you have to try to comply without bailing at the first chance.
I don’t have any further information. I did the research a decade ago. Given I have severe allergies and asthma, it stuck with me.
My more recent research into ADA looked similar. Most of the time issues like this are solvable but the solution is inconvenient.
It’s also important to note that ADA does not apply to companies with less than 15 people. If you’re a small shop, you can hire someone else who isn’t allergic to dogs.
So, if you have someone that would legit be sent to the hospital by having a dog in the room, then that reads like you can require that the dog not be in the room. I suppose it is notable that that is not a common severe allergy?
If you have cases law going over any of this, I'd be mildly curious to read some of it. I get the intent of the rules. And I'm comfortable with the general guideline being that you have to try to comply without bailing at the first chance.