Dropping call is bad, making you wait longer than necessary is also bad. But what's worse is simply having no phone call option at all.
Just like Autodesk[0], you might think that a company that pulls in USD 1.64 billion[1] can afford a decent support line, but that's simply not happening. Even their community forum[2] is stuffed by .... unpaid volunteers. Autodesk employees hardly frequent there.
Comcast has no phone option, unless you are canceling service.
Calling their support line gives you repeated prompts for talking to their chat bot. If you say No enough times, it just texts you a link to the chatbot anyways and disconnects the call. Because fuck you!
I've heard from folks going to their storefront works really well to get issues resolved.
Autodesk is also famous for decommissioning the infrastructure for moving a user's "perpetual" license to new machines.
Anyone who wouldn't take the offer to convert to subscription billing just had their "perpetual" license effectively terminated the next time they moved to a new computer.
Just like Autodesk[0], you might think that a company that pulls in USD 1.64 billion[1] can afford a decent support line, but that's simply not happening. Even their community forum[2] is stuffed by .... unpaid volunteers. Autodesk employees hardly frequent there.
[0]: https://forums.autodesk.com/t5/autocad-forum/phone-number-to...
[1]: https://investors.autodesk.com/news-releases/news-release-de...
[2]: https://forums.autodesk.com/