And that's a big if. Half an hour ago, I used Amazon's chatbot, and it was an infuriating experience. I got an email saying my payment was declined, but I couldn't find any evidence of that. The following is paraphrased, not verbatim.

"Check payment status for order XXXXXX."

"Certainly. Which order would you like to check?"

"Order #XXXXXX."

"Your order is scheduled to arrive tomorrow."

"Check payment status."

"I can do that. Would you like to check payment status?"

"Yes."

"I can't check the payment status, but I can connect you to someone who can."

-> At this point, it offered two options: "Yes, connect me" and "No thanks".

"Yes, connect me."

"Would you like me to connect you to a support agent?"

Amazon used to have best-in-class support. If my experience was indicative of their direction, that's unfortunate.