There's the other side of the coin of reporting bugs besides initial friction: if the user feels like the bug reports end up in a black hole, then they will disincentivized from doing so.
What happens after the user files a bug from their point of view? Is there a follow-up, or is it like throwing a message in a bottle?
I'm thinking of adding an option for users to leave their email for follow-up after submitting a report. That feature should be available in the next couple of days.
What happens after the user files a bug from their point of view? Is there a follow-up, or is it like throwing a message in a bottle?