Not really surprising, in my opinion once these organizations become large enough that diffusion of responsibility become institutionalized. It doesn't necessarily indicate that the individuals don't care, just that they feel that it isn't their responsibility to do so.
I flew on U.S. Airways a few weeks back. Lining up to board the plane, a passenger noticed someone left a purse at the gate. A passenger said to the U.S. Airways attendent, "Do you think it makes sense to announce to the gate and the plane that someone left a purse? Maybe someone will come and pick it up." The attendent shrugged his shoulders and kind of said, "meh, not my problem."
