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> When you say "custom value-based" are you referring to a "contact us for pricing" tier?

Ya. Not saying that it's applicable to everyone (or even most people), but really once a team gets above maybe 20+ people actively using this, they're not going to blink at $1200/month (good for you now, but you'll be leaving a ton of money on the table, and it's hard to adjust expectations later).

Maybe capping the size of a team on the "pro" plan would be an inbetween, but it's something to talk to your customers about.

Happy to chat more directly; my email's in my bio.



> Maybe capping the size of a team on the "pro" plan would be an inbetween

That's interesting. We already have teams with 20+ folks on it today at very large companies, but haven't thought about that type of stuff too much - have been laser-focused on core product building. I think in the early days we spent a little too much time tweaking minor pricing plan details. You're right though we are now at a point where we are very likely leaving money on the table.

For example, "centralized billing" on our platform only exists because it was the result of a feature request from a larger customer.

P.S. I emailed you, but it bounced!


Email you too; thanks for the heads on the bounce. Should be fixed now.




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