I really wish we had strict SLAs for airport security. Like 10 minutes average 20 minutes for the 95% percentile and a guarantee that it will never exceed 30 minutes. Seeing lines form around the block and passengers having to wait hours to clear security in some extreme cases is simply not acceptable.
It isn't, but changes that require additional staffing simply aren't going to be tolerated. If you add more staff, that directly translates to higher ticket prices because passengers directly pay for most of the TSA costs. If you expand facilities, that takes away from the valuable real estate the airport would rather use to sell you magazines and duty free. It also harms their Clear revenue stream, who pays airports to make security lines worse as a means to convince people to sign up.
Or we could streamline the process: remove steps that are taking too long for little benefit (typically asking people to remove their shoes) and automate more.
>> I really wish we had strict SLAs for airport security.
What they should really have is a line for clueless people. You know, the people ahead of you who walk thru metal detectors with belts. Then aw-shucks and waste another 5minutes. Then they forgot to take their laptops out of their bag. Aw-shucks again. Then they want to unlace their shoes.
I'd love to have a line for clued-in travelers and one for people who arent.
If only it was only a belt. I've had multiple times where I was behind someone with a concealed firearm that tried to walk through security who somehow "forgot" they had it. One time it seemed the person was on probation as well and shouldn't have even had access to firearms!
