As a manager you should have metrics because then you know if you tweak the process correctly. Not sharing it with employees and definitely not making any bonuses or pay increases depending on metrics. Because then employees will game your metrics and they will be useless.
As a manager you should have metrics because then you know if you tweak the process correctly. Not sharing it with employees and definitely not making any bonuses or pay increases depending on metrics. Because then employees will game your metrics and they will be useless.