They said it: Facebook has one worker for every 300.000 customers, witch is exactly what lets them provide their service "free" or cheap(you pay with your personal information).
A significant part of the population(more than 10%) have real problems in their life. The median number of friends per American is 0.7, one of the lowest in the world. People need someone to hear them, they will use anything as a excuse for calling.
So you go to the bank and you see people talking about their lives most of the time. It makes it human contact, but is very expensive, in money and in time, as it makes other people wait.
If only 10% customers called facebook for support over their lifetime, that means 30.000 customers per employee to handle!!
What NYTimes expects? Multiplying the labor force(and cost of facebook, Google, Amazon,vimeo...) by 100?.
Those people are NOT customers. Customers by definition are paying for a product or service. Their customers are the advertisers. And I'm guessing it's at least somewhat easier for those people to get someone on the phone.
Can you share with us the source of the 0.7 mean friends for Americans? I'd never heard of a number that low, and some quick googling suggests the number of "close friends" is reported to be around 7-9:
A significant part of the population(more than 10%) have real problems in their life. The median number of friends per American is 0.7, one of the lowest in the world. People need someone to hear them, they will use anything as a excuse for calling.
So you go to the bank and you see people talking about their lives most of the time. It makes it human contact, but is very expensive, in money and in time, as it makes other people wait.
If only 10% customers called facebook for support over their lifetime, that means 30.000 customers per employee to handle!!
What NYTimes expects? Multiplying the labor force(and cost of facebook, Google, Amazon,vimeo...) by 100?.