> A lot of companies seem to have "policies" that are grounded in nothing.
A lot of this comes down to people not wanting to stick their head out to change process and groupthink.
I witnessed an individual in a “worker bee” capacity trying to suggest a small-but-significant change on a client-facing first-contact form. They went through their CoC to get the message out, but got the “that’s nice, dear” treatment.
Said “worker bee” moved into a different department some time later, and all of a sudden, it was such a great idea that no one had thought about.
A lot of this comes down to people not wanting to stick their head out to change process and groupthink.
I witnessed an individual in a “worker bee” capacity trying to suggest a small-but-significant change on a client-facing first-contact form. They went through their CoC to get the message out, but got the “that’s nice, dear” treatment.
Said “worker bee” moved into a different department some time later, and all of a sudden, it was such a great idea that no one had thought about.