This spring our one year old de-humidifier died. The manufacturer would send you a new replacement unit, but first you had to leave a review of the new unit. After the review was submitted, they would send you an Amazon gift card with the replacement value. So the old units that died never get a 1 star, and the new units being "sold" are getting 5 stars.
I guess it is still better than most companies that will find whatever reason they can not to replace faulty equipment.
You can edit reviews on Amazon. So absolutely go through that process, and once you've spent the gift card, edit your review to 1 star and explain why. Because that's disgusting corporate behavior.
I guess it is still better than most companies that will find whatever reason they can not to replace faulty equipment.