http://techblog.netflix.com/2011/04/lessons-netflix-learned-... http://www.zdnet.co.uk/news/cloud/2012/03/18/netflix-how-we-... http://perfcap.blogspot.com/2012/01/thoughts-on-simpledb-dyn...
There's also all the "soft" statements they made; I'll let you search for them yourself.
A question... what's the difference between free aws support for standard accounts and the highest paid level of support for aws?
Free aws support is evasive and opaque on http://status.aws.amazon.com/
When you pay for support you get evasion and opacity on the phone and in person.