I experienced great customer service from FeeFighters prior to the acquisition, so in my experience it's not true that "FeeFighters didn't go to bat for their current customers."
The "enemy" to my mind is the chaos that results from not being transparent and kind.
I believe he meant go to bat during the acquisition deal making. Regardless of how awesome their CS was pre-acquisition if there were no terms regarding current customers/continuity during the acquisition talks then they didn't "go to bat for their customers".
The "enemy" to my mind is the chaos that results from not being transparent and kind.