Carrier back in the 2000's had a problem with their heat exchangers in their gas furnaces failing far more often than they should. They were sued, settled, and part of the settlement was an extended warranty of the heat exchanger, including labor.
Great, right?
The local carrier dealer lied and said the unit wasn't under warranty. They lied again when reminded of the class-action settlement, claiming only part were included and said would cost a fortune in labor.
When I called Carrier and told them what their factory authorized gold/preferred/whatever-they're-called dealer was pulling, Carrier confirmed I was correct and even verified the unit's serial number and said that if the dealer had checked the SN, they would have found it was covered.
The dealer then said 'fine, but those parts are going to take weeks to get from the warehouse' knowing damn well I had no heat, in the winter. They had us over a barrel and they fucking knew it, and I didn't have any way to prove that claim wrong.
Great, right?
The local carrier dealer lied and said the unit wasn't under warranty. They lied again when reminded of the class-action settlement, claiming only part were included and said would cost a fortune in labor.
When I called Carrier and told them what their factory authorized gold/preferred/whatever-they're-called dealer was pulling, Carrier confirmed I was correct and even verified the unit's serial number and said that if the dealer had checked the SN, they would have found it was covered.
The dealer then said 'fine, but those parts are going to take weeks to get from the warehouse' knowing damn well I had no heat, in the winter. They had us over a barrel and they fucking knew it, and I didn't have any way to prove that claim wrong.