A ticket system I've worked with in the past had an "autoclose" state where you could set the ticket to automatically close after a set date if no reply comes in until then.
If a reply comes with the info that it worked, I get a smile and close the ticket. If not, I never see the ticket again, no hard feelings.
I guess that's a matter of expectation.
A ticket system I've worked with in the past had an "autoclose" state where you could set the ticket to automatically close after a set date if no reply comes in until then.
If a reply comes with the info that it worked, I get a smile and close the ticket. If not, I never see the ticket again, no hard feelings.