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> Though they were doing messy blue-collar work, Xerox required the technicians to act and dress white-collar. They carried their tools in a briefcase.

We don’t carry tools in briefcases because it makes us appear white collar, but because the shell is hard and protective, there are many sizes, and the boxy interior can be formed to however you like if you use foam and cut it to fit your tools. Briefcases fit readily into many tight spots for transportation. The photo shows the usual layout of tools that techs use. Companies sell high end equipment in briefcase-like containers because it keeps them safe and waterproof in needed situations.

Not a big fan of the anthropology aspect. It’s a job. Techies improvise, it’s not a clandestine operation to fix a machine.




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