If the issue impacts tens of millions of customers, then yes, get it fixed right now. Extended outages can be front page news. Too many in a row and people leave the service.
Ideally monitoring catches outages when they first get started and run books have steps to quickly restore service even if a full fix cannot be put into place immediately.
If the issue impacts tens of millions of customers, then yes, get it fixed right now. Extended outages can be front page news. Too many in a row and people leave the service.
Ideally monitoring catches outages when they first get started and run books have steps to quickly restore service even if a full fix cannot be put into place immediately.