It's sad how awful Twilio's engineering has become. I used it super early on and it was amazing, and while they had hiccups, they were never major and they were growing pains.
Today they have incidents almost every week, and now data breaches.
Also having an investor base that demands removing as much equity compensation as possible. (Whilst, IMO, not being aggressive enough to cut executive compensation)
But it's no surprise that when you ask management/executives "who needs to be laid off", the answer is not that many managers/executives...
I do think Kho is the right person for the job though, and Aidan was surprisingly smart too, so I my[1] bet is that they'll get there.
Today they have incidents almost every week, and now data breaches.