Shops, doesn't work, really high friction way to buy stuff.
Reels, great, but how long did it take to get it to work? especailly is it was(or should) have been a modified instagram TV
> "Meta can't innovate" is a take I've been reading online since 2014
Meta has one product, which is advertising. It has singularly fucked up the blue app to the point where its basically unusable for anyone younger than 30. Its trying to get there with instagram, but thats a separate story.
Instagram has been dented by Tiktok. the only saving grace is that the vast majority of impressions on tiktok are for people who are not yet old enough to have a credit card, or if they are, not enough spare cash to be worth targeting. However that is changing.
Meta hardware is great. It's software stack sucks hard.
Oculus: come and play games with us, just don't expect to be able to join your friends. Oh, and before you can play you need to do an update, oh and charge the device, because we wake it up every hour to check to see if we need an update.
You want to join your friends? just start a party! oh wait that game doesn't support it. Ok. have you tried just phoning them?
The amount of research that they are doing is phenomenal. Its just a shame there is no attention to customer experience so that all of that research can be applied to a product that is easy to use and does what it promises.
Rayban stories: Headphones in your glasses! oh wait you want to listen to more than 5 minutes of music? sorry I need to reboot. oh you want me to re-connect to your phone? naaa we can't do that. You'll need to turn me off and on again. but don't get comfortable, we're going to disconnect in 6 minutes! (it took a year for rayban stories to reliably connect to an iphone. a _year_ so much time that the rayban sales specialist said to my optometrist "yeah they look cool, but don't order them, they're way more hassle than they're worth. something like 70% get returned inside a month")
Yes.
Shops, doesn't work, really high friction way to buy stuff.
Reels, great, but how long did it take to get it to work? especailly is it was(or should) have been a modified instagram TV
> "Meta can't innovate" is a take I've been reading online since 2014
Meta has one product, which is advertising. It has singularly fucked up the blue app to the point where its basically unusable for anyone younger than 30. Its trying to get there with instagram, but thats a separate story.
Instagram has been dented by Tiktok. the only saving grace is that the vast majority of impressions on tiktok are for people who are not yet old enough to have a credit card, or if they are, not enough spare cash to be worth targeting. However that is changing.
Meta hardware is great. It's software stack sucks hard.
Oculus: come and play games with us, just don't expect to be able to join your friends. Oh, and before you can play you need to do an update, oh and charge the device, because we wake it up every hour to check to see if we need an update.
You want to join your friends? just start a party! oh wait that game doesn't support it. Ok. have you tried just phoning them?
The amount of research that they are doing is phenomenal. Its just a shame there is no attention to customer experience so that all of that research can be applied to a product that is easy to use and does what it promises.
Rayban stories: Headphones in your glasses! oh wait you want to listen to more than 5 minutes of music? sorry I need to reboot. oh you want me to re-connect to your phone? naaa we can't do that. You'll need to turn me off and on again. but don't get comfortable, we're going to disconnect in 6 minutes! (it took a year for rayban stories to reliably connect to an iphone. a _year_ so much time that the rayban sales specialist said to my optometrist "yeah they look cool, but don't order them, they're way more hassle than they're worth. something like 70% get returned inside a month")