The digitization in france in making things worse on the edge though, the system are buggy and now you no longer have that human you can talk to fix things.
I remember not being able to create an account because the website password validation regex was buggy, I wrote an email about it and it's probably still not fixed. I've had to read the "compiled" js of the website to understand what was wrong to begin with.
I've had administrative processes slightly deviate from the happy path and getting stuck. When you talk to a human now. it's sorry can't do anything it's all online even when you explain that yes you tried other possible contact channels phone,email,in person, etc (email seems to go to /dev/null or get a canned response that clearly didn't read your message).
"Computer says no" is more and more of a thing now here in france. it's faster when you on the common happy path but if you aren't you better pray.
Also the different services still seem unable to talk to each other even when they are in the same building / same administration but different department. Hopefully they'll improve that in 20 years.
At the very least I'm happy I can still see my pension was registered correctly and downloads the attestations to that effect. All without visiting an office in Paris only open on Thursdays 10:00-10:30am ;)
I remember not being able to create an account because the website password validation regex was buggy, I wrote an email about it and it's probably still not fixed. I've had to read the "compiled" js of the website to understand what was wrong to begin with.
I've had administrative processes slightly deviate from the happy path and getting stuck. When you talk to a human now. it's sorry can't do anything it's all online even when you explain that yes you tried other possible contact channels phone,email,in person, etc (email seems to go to /dev/null or get a canned response that clearly didn't read your message).
"Computer says no" is more and more of a thing now here in france. it's faster when you on the common happy path but if you aren't you better pray. Also the different services still seem unable to talk to each other even when they are in the same building / same administration but different department. Hopefully they'll improve that in 20 years.