In hindsight, that's definitely the lesson I've learned from this.
But let's be clear: My issue isn't that their underpaid support staff didn't know what to do, it's that they apparently don't have the policies in place to just say "f* it. We don't know whats wrong. Let's refund or issue a new SIM". That would have been cheaper for everyone.
But let's be clear: My issue isn't that their underpaid support staff didn't know what to do, it's that they apparently don't have the policies in place to just say "f* it. We don't know whats wrong. Let's refund or issue a new SIM". That would have been cheaper for everyone.