The author leads infrastructure at Cresta. Cresta is a customer service automation company. His first point is about how happy he is to have picked AWS and their human-based customer service, versus Google's robot-based customer service.
I'm not saying there's anything wrong, and I'm oversimplifying a bit, but I still find this amusing.
Haha very good catch. I prefer GCP but I will admit any day of the week that their support is bad. Makes sense that they would value good support highly.
We used to use AWS and GCP at my previous company. GCP support was fine, and I never saw anything from AWS support that GCP didn't also do. I've heard horror stories about both, including some security support horror stories from AWS that are quite troubling.
I'm not saying there's anything wrong, and I'm oversimplifying a bit, but I still find this amusing.