I mostly agreed with OP's article, but you basically nailed all of the points of disagreement I did have.
Jira: Its overhyped and overpriced. Most HATE jira. I guess I don't care enough. I've never met a ticket system that I loved. Jira is fine. Its overly complex sure. But once you set it up, you don't need to change it very often. I don't love it, I don't hate it. No one ever got fired for choosing Jira, so it gets chosen. Welcome to the tech industry.
Terraform Cloud: The gains for Terraform Cloud are minimal. We just use Gitlab for running Terraform pipelines and have a super nice custom solution that we enjoy. It wasn't that hard to do either. We maintain state files remotely in S3 with versioning for the rare cases when we need to restore a foobar'd statefile. Honestly I like having Terraform pipelines in the same place as the code and pipelines for other things.
GitHub Actions: Yeah switch to GitLab. I used to like Github Actions until I moved to a company with Gitlab and it is best in class, full stop. I could rave about Gitlab for hours. I will evangelize for Gitlab anywhere I go that is using anything else.
DataDog: As mentioned, DataDog is the best monitoring and observability solution out there. The only reason NOT to use it is the cost. It is absurdly expensive. Yes, truly expensive. I really hate how expensive it is. But luckily I work somewhere that lets us have it and its amazing.
Pagerduty: Agree, switch to OpsGenie. Opsgenie is considerably cheaper and does all the pager stuff of Pager duty. All the stuff that PagerDuty tries to tack on top to justify its cost is stuff you don't need. OpsGenie does all the stuff you need. Its fine. Similar to Jira, its not something anyone wants anyway. No ones going to love it, no one loves being on call. So just save money with OpsGenie. If you're going to fight for the "brand name" of something, fight for DataDog instead, not a cooler pager system.
I'm right there with you on Jira. The haters are wrong - it's a decent enough ticket system, no worse than anything else I've used. You can definitely torture Jira into something horrible, but that's not Jira's fault. Bad managers will ruin any ticket system if they have the customization tools to do so.
Yeah, usually Jira hate is really convoluted company process hate. Of course the Jira software isn't perfect, but it's fine. Jira's strength and weakness is it's flexibility.
Jira: Its overhyped and overpriced. Most HATE jira. I guess I don't care enough. I've never met a ticket system that I loved. Jira is fine. Its overly complex sure. But once you set it up, you don't need to change it very often. I don't love it, I don't hate it. No one ever got fired for choosing Jira, so it gets chosen. Welcome to the tech industry.
Terraform Cloud: The gains for Terraform Cloud are minimal. We just use Gitlab for running Terraform pipelines and have a super nice custom solution that we enjoy. It wasn't that hard to do either. We maintain state files remotely in S3 with versioning for the rare cases when we need to restore a foobar'd statefile. Honestly I like having Terraform pipelines in the same place as the code and pipelines for other things.
GitHub Actions: Yeah switch to GitLab. I used to like Github Actions until I moved to a company with Gitlab and it is best in class, full stop. I could rave about Gitlab for hours. I will evangelize for Gitlab anywhere I go that is using anything else.
DataDog: As mentioned, DataDog is the best monitoring and observability solution out there. The only reason NOT to use it is the cost. It is absurdly expensive. Yes, truly expensive. I really hate how expensive it is. But luckily I work somewhere that lets us have it and its amazing.
Pagerduty: Agree, switch to OpsGenie. Opsgenie is considerably cheaper and does all the pager stuff of Pager duty. All the stuff that PagerDuty tries to tack on top to justify its cost is stuff you don't need. OpsGenie does all the stuff you need. Its fine. Similar to Jira, its not something anyone wants anyway. No ones going to love it, no one loves being on call. So just save money with OpsGenie. If you're going to fight for the "brand name" of something, fight for DataDog instead, not a cooler pager system.