Well not set expectations lower, but rather more realistic.
Sorry to read what happened to you, throwawayhelp. As one who's worked with similar cases in my ex-registrar life, unfortunately I'll tell you right now these things do take time.
As mentioned earlier, give it about 24 hours. While we all want things immediately or done right away, things aren't always as simple as we want to believe.
As long as you contacted NameCheap right away and gave as much information as possible, they'll at least take action. Good luck, and keep folks here posted when you can.
