I always shake my head a bit when I see people mention Zune like this. The hardware (and software on device) was fantastic. Much better than the iPods at the time imho. Look at the reviews on Amazon sometime. http://www.amazon.com/Zune-Video-MP3-Player-Platinum/dp/B002...
The Zune software is beautiful. It's a little heavy on occasion but much better than iTunes (again heavy imho). Zune pass is a great music service as well. It's not as unique as it once was since Spotify and others let you play what you want on demand but it's price similarly and you get to own a few of the songs each month.